Service Management System

SMS automates wide range of business processes, such as Site Management, Product Installation,Contract Management, Complain Management and Inventory management.

SMS is suited for any organization that has:

  • A number of distributed locations
  • Hundreds or Thousands of Sites
  • Branch/Zone wise Hierarchy based structure

SMS is built using industry standard web browser architecture, which ensures

  • Scalability
  • Rapid deployment
  • Low total cost of ownership


  • Fully browser based, secure, enterprise-calibre platform that is scalable to support hundreds of thousands of users.
  • Includes policy manager that allows for deployment of business rules and processes.
  • Provides easy-to-use browsers that facilitate engineer’s transactions including call reporting, call allocation etc.
  • Maintains history of Site.
  • Reports and notifications of violations based on organization settings.
  • Management of Contract, Licence and other Site entitlements, and tracking.


  • Web based Module for easy access
  • Branch, Zone, Engineer and Role based security and functionality
  • Customer wise Multiple Site
  • Sitewise Multiple Product
  • Site wise Complain Management
  • Preventive Maintenance Call Generation
  • Warranty, Contract and Renewal of Contract and Tracking Site wise
  • Single Dashboard for Installation,Complain and PM call
  • Auto calculation of MTBF and MTBR
  • Secure and Reliable

Business Process:

Site Management

  • Customer wise Multiple Site
  • Sitewise Multiple Product
  • Installation based on Customer wise Site wise
  • Productwise Installation Checklist
  • Product Installation, Allocation and Reporting by Engineer
  • Reallocation of Installation Call

Customer Support

  • Complaint Log in by Customer
    • Over Phone on Call Center
    • Web site for Call registration
  • Tracking and Intimations
  • Call Summary for Full year – online available.
  • Area wise contact numbers
  • AMC status

Call Managements
(Complaints & Preventive Calls)

  • Complaints Service Calls
  • Complaints registrations
  • Preventive Maintenance Calls
  • Call Attendance report
  • Engineerwise Efficiency
  • Complaintwise Sitewise Call Tracking
  • Call Attend & reporting by Engineers
  • Preventive Maintenance Chart- Planning & reporting
  • Engineer wise call attend & Analysis
  • Material consumed – New Payment voucher generation
  • Faulty Part – Replacement Part Entry.

Inventory Management

  • Spare Parts Inward- Consumption & Billing
  • Faulty Spare parts
    • Repairs, Replacements,
    • Costing & Billing

Sales Team Support System

  • Customer Information on line
  • Costing - & Pricing
  • Product Technical Information
  • Call reporting

AMC Generation & Management

  • New AMC from Installation
  • Under Warrantee
  • AMC renewal
  • Number of Calls Per Annum
  • Payment bifurcation for periodical Payment
  • Calls done per AMC – Customer and Costing.

Payment collection & Follow-ups

  • Part payment Collection & follow-up Chart
  • Payment entry
  • Customer wise – AMC wise Pending &
  • Due out standing list for follow-up.

Spare Parts Management & Inventory Control

  • Part List Master and Inventory
  • Location wise Issue
  • New Parts received - Purchase
  • Part consumption AMC Wise – Customer wise
  • Faulty Part received against Replacement part.
  • Faulty Part repairs – Payment Amount if any
  • Faulty Part Scrape