SMS automates wide range of business processes, such as Site Management, Product Installation,Contract Management, Complain Management and Inventory management.
SMS is suited for any organization that has:
- A number of distributed locations
- Hundreds or Thousands of Sites
- Branch/Zone wise Hierarchy based structure
SMS is built using industry standard web browser architecture, which ensures
- Scalability
- Rapid deployment
- Low total cost of ownership
Benefits:
- Fully browser based, secure, enterprise-calibre platform that is scalable to support hundreds of thousands of users.
- Includes policy manager that allows for deployment of business rules and processes.
- Provides easy-to-use browsers that facilitate engineer’s transactions including call reporting, call allocation etc.
- Maintains history of Site.
- Reports and notifications of violations based on organization settings.
- Management of Contract, Licence and other Site entitlements, and tracking.
Features:
- Web based Module for easy access
- Branch, Zone, Engineer and Role based security and functionality
- Customer wise Multiple Site
- Sitewise Multiple Product
- Site wise Complain Management
- Preventive Maintenance Call Generation
- Warranty, Contract and Renewal of Contract and Tracking Site wise
- Single Dashboard for Installation,Complain and PM call
- Auto calculation of MTBF and MTBR
- Secure and Reliable
Business Process:
Site Management
- Customer wise Multiple Site
- Sitewise Multiple Product
- Installation based on Customer wise Site wise
- Productwise Installation Checklist
- Product Installation, Allocation and Reporting by Engineer
- Reallocation of Installation Call
Customer Support
- Complaint Log in by Customer
- Over Phone on Call Center
- Web site for Call registration
- Tracking and Intimations
- Call Summary for Full year – online available.
- Area wise contact numbers
- AMC status
Call Managements
(Complaints & Preventive Calls)
- Complaints Service Calls
- Complaints registrations
- Preventive Maintenance Calls
- Call Attendance report
- Engineerwise Efficiency
- Complaintwise Sitewise Call Tracking
- Call Attend & reporting by Engineers
- Preventive Maintenance Chart- Planning & reporting
- Engineer wise call attend & Analysis
- Material consumed – New Payment voucher generation
- Faulty Part – Replacement Part Entry.
Inventory Management
- Spare Parts Inward- Consumption & Billing
- Faulty Spare parts
- Repairs, Replacements,
- Costing & Billing
Sales Team Support System
- Customer Information on line
- Costing - & Pricing
- Product Technical Information
- Call reporting
AMC Generation & Management
- New AMC from Installation
- Under Warrantee
- AMC renewal
- Number of Calls Per Annum
- Payment bifurcation for periodical Payment
- Calls done per AMC – Customer and Costing.
Payment collection & Follow-ups
- Part payment Collection & follow-up Chart
- Payment entry
- Customer wise – AMC wise Pending &
- Due out standing list for follow-up.
Spare Parts Management & Inventory Control
- Part List Master and Inventory
- Location wise Issue
- New Parts received - Purchase
- Part consumption AMC Wise – Customer wise
- Faulty Part received against Replacement part.
- Faulty Part repairs – Payment Amount if any
- Faulty Part Scrape
